Thank you very much for visiting our website. Even if we created this online boutique for the British stitchers' community, we have customers in North America and we genuinely appreciate your interest.

It is not so easy to find a French website which is reliable, 100% in English and displays only French designs and embellishments (with of course all instructions translated in English). That is why we are more than happy to do our best to satisfy your specific needs.

To spare you some time, here are the answers to the most frequently asked questions we get from North American visitors:

About delivery:
We are based in France. Our fixed delivery cost for North America is £5 and most of the time it is to your benefit (meaning we pay more than £5 to ship you the goods). But if you are ordering only one or two patterns or a small item, you may want to check with us the real delivery price. To do so, just This email address is being protected from spambots. You need JavaScript enabled to view it. (or use the contact form in the top menu) telling us which designs/goods you'd like to order and we will weigh them and give you the real delivery cost.

All items are sent by La Poste Priority Mail, which is supposed to take between 4 and 8 working days to reach you (but sometimes it can take longer). You should expect to receive your package 10-12 days after our shipping confirmation. You can also choose a "Priority Mail + tracking number" shipping method for £7,50 instead of £5. This tends to be faster than "just" Priority Mail but there is no guaranty from La Poste regarding the delivery time. As the name says, it gives the possibility to track the package to your home though you don't need to sign (the package can be left in your mailbox provided that it fits in).

Of course, should you need specific delivery services (insurance, fast delivery, etc), we can quote it for you too (again at real cost). Just send us an e-mail.

About prices:
You can shop only in British pounds (GBP) at our boutique. So you may want  to check the exchange rate between GBP and US or Canadian dollars before placing an order. You can do this here http://www.xe.com/. Otherwise you will know the real price in dollars only when you are about to pay with your card or your Paypal account.
Our prices are based on the prices in France (meaning we can't sell at a cheaper price than the designer herself in France). We are aware that you may find some items a bit expensive compared to what you are used to in North America. Find out why below.

About quality:
The designs we sell are the result of a real work of creation by an independant designer. They are not an existing picture that is simply computarized, or a file from a bank of images that is automatically transformed into a grid by a software. Most of our designers draw by hand, even use watercolours before transforming their design into a chart. They take time to hand-pick the thread (floss) colours and often stitch the pattern themselves in order to correct the grid before marketing the design.
All the items we sell are made in France even the fabrics, the ribbons and the braids. Most of them are not mass-produced: buttons, pendant, charms, decorative pins and overdyed threads are hand-made. Pre-printed linen, ready-to-transfer pictures, wood hangers and thread-holders are limited editions. So is our range of ready-to-stitch items which are carefully made of top quality materials in a small studio near Paris.

About downloading:
No,the designs we sell can't be downloaded (only our free charts and tutorials can be). This is a requirement from the designers we work with. There are so many copyright abuses with the Internet that preventing the digitalization of their designs is unfortunately one of the last ways they have to preserve their rights. This means you won't find these designs for downloading anywhere (if you would it would be from illegal sources and you should report it to us or to the designer).
In any case, the price for a digitalized pattern would be pretty much the same as for the "real" one. Because what you pay for is a genuine design, not the sheets of paper.

About cutting the costs
If you are a member of a local stitch or crafts club and want to organize a stitch along based on one of our designs, we will be more than happy to study a special price for you. If you would like to share the delivery costs with fellow stitchers or place a "bulk" order, we can make a quotation as well and you may benefit from special offers. Just This email address is being protected from spambots. You need JavaScript enabled to view it. .

Should you need further information, please do not hesitate to This email address is being protected from spambots. You need JavaScript enabled to view it.

Enjoy your visit!

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