Visitors who are not UK residents, welcome!
Thank you very much for visiting our website. Even if we created this online boutique for the British stitchers' community, we have customers outside the UK and we genuinely appreciate your interest.
It is not so easy to find a French website which is 100% in English and displays only French designs and embellishments (with of course all instructions translated in English). That is why we are more than happy to do our best to deliver worldwide when asked.
To spare you some time, here are the answers to the most frequently asked questions we get from non UK residents:
About prices:
You can shop only in British pounds (GBP) at our boutique. So you may want to check the exchange rate between GBP and your own currency before placing an order. You can do this here http://www.xe.com/. Otherwise you will know the "real price" only when you are about to pay with your card or your Paypal account.
About delivery:
We are based in France. Our fixed delivery cost of £4 applies only for UK or Europe residents. The delivery cost that applies to your country depends on what you order. To know it, just This email address is being protected from spambots. You need JavaScript enabled to view it.
(or use the contact form in the top menu) telling us which designs/goods you'd like to order. We will weigh them and give you the real delivery cost. Should you need specific delivery services (tracking number, insurance, fast delivery, etc), we can quote it for you too (again at real cost).
About downloading:
No,the designs we sell can't be downloaded (only our free charts and tutorials can be). This is a requirement from the designers we work with. There are so many copyright abuses with the Internet that preventing the digitalization of their designs is unfortunately one of the last ways they have to preserve their rights. This means you won't find these designs for downloading anywhere (if you would it would be from illegal sources and you should report it to us or to the designer).
In any case, the price for a digitalized pattern would be pretty much the same as for the "real" one. Because what you pay for is a genuine design, not the sheets of paper.
About cutting the costs:
If you are a member of a local stitch or crafts club and want to organize a stitch along based on one of our designs, we will be more than happy to study a special price for you. If you would like to share the delivery costs with fellow stitchers or place a "bulk" order, we can make a quotation as well and you may benefit from special offers. Just This email address is being protected from spambots. You need JavaScript enabled to view it.
with your needs.
To place an order:
Once you have chosen what you would like to order, send us an e-mail with the products' names and potential delivery requirements. We will send you by return of mail the price of the delivery and will create in our system a special shipping rate. Then you will just have to follow the normal process (add items to your cart, create your account and follow the check-out process selecting the "shipping method" we have created for you).
Should you need further information, please do not hesitate to This email address is being protected from spambots. You need JavaScript enabled to view it.
Enjoy your visit!
