Shipping Policy

Shopping with us: delivery costs and shipping policy

Unfortunately, due to significant increase in postage costs over the years, we have had to give up our £3 P&P policy. From 25th August 2020, P&P costs are as follow.

For orders with only charts or small embellishments :

The Post and Packaging cost is only £4.00 for the UK and Europe whatever the amount and the weight of your order.
It is £6 for the rest of the world (it may be less if you are ordering only one small design => in that case we will refund you the difference via Paypal).

For orders including a kit :

The Post and Packaging cost is £6.00 for the UK and for Europe whatever the amount and the weight of your order. 
It is £8 for the rest of the world.

We aim to remain as fair as possible with our customers regarding the shipping costs. That is why we refund the difference between the P&P costs you paid and the real cost we paid when this difference is significant.

All goods are shipped from France using La Poste Priority Mail (no tracking number). We ship worldwide.

We aim to dispatch the goods within 48 hours of receiving your order excluding weekends. Should we be unable to dispatch your goods within 4 working days we will email you and let you know.

All items will be sent by La Poste Priority Mail, which used to take between 3 and 5 working days to reach you in the UK. But due to Covid-19 it now usually takes longer. 

Our shipping methods do not include specific insurance regarding the value of the goods.

Should you like a tracking number, faster delivery or insurance, please do not hesitate to contact us for a specific quotation.

Next article: Return, refund and cancellation

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