Shopping with us: Quality Chart
We provide a friendly and efficient service, check our customers' testimonials.
Because we are well aware:
- of the time it takes to complete a stitched project,
- of the pleasure and satisfaction it should always bring,
we commit to providing you with the best quality products and services.
That is why:
- we do our best to provide clear and complete information on each product as well as at least one picture which shows you the product as close as possible as it is in flesh ; for hand-made products, when we are aware that some differences may be relevant to you, we take a picture of each single item for you to be sure to buy exactly the one you've seen on the picture;
- we pride ourself on offering products entirely made in France, or when this isn't possible (which can occur, though rarely for fabrics and embellishments) that are designed in France and made in Europe. In all cases, the origin of the product (if not France) will always be clearly stated so that you know exactly what you're buying;
- all the products on sale on this website are in stock; for hand-made products, there may be sometimes only one item as they are really unique: it is usually mentionned in the product description;
- we take great care in storing, packaging and shipping the goods.
On top of all the care we take, we would like you to be aware while shopping on our website that:
- we can not guarantee that the colours you see on your monitor are exactly the same as the product's ones. This depends on the graphic capabilities of your computer and monitor.
- sometimes you may find that a picture isn't clear or large enough, especially for cross-stitch designs ; this is due to copyright issues ; we do our best to add close-ups and colour palette pictures but do not hesitate to contact us if in doubt;
- dimensions of a design in cm or inch are always indicative as they can vary depending on the fabric, especially with linen; you should always refer to the stitch count to work out an accurate design area given the fabric you've chosen;
- dimensions of the "recommended fabric": we usually add to the design area a 10cm margin in all directions in order to facilitate your stitching and to allow different finishing possibilities; sometimes it may not be the case depending on the finishing instructions given by the designer ; please make sure to check the fabric size you need depending on your own project (it may be less or more than the recommended one);
- dimensions of the fabric when you buy a kit or pack: you will receive a piece of fabric of at least the dimensions in cm (inches dimensions only are indicative).
